Please note that these CD campaign pages have been frozen as of 14-1-2005, and will not be updated for the time being. However, they will still remain here as an information resource for people still encountering problems with their CDs.
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Online CD Retailer Policies
Many people have a genuine legitimate requirement to purchase
guaranteed uncorrupted audio CDs (for example, those using a PC or Mac
as their CD/DVD entertainment system (note), or
those with car CD players or other players that corrupt CDs are known
to be incompatible with). For this reason, we have decided to look
into the policies of a selection of online CD retailers on this issue.
Also see our article HERE
which gives some more background to this campaign. The following
table shows which retailers have responded, and a summary of their
policies. Click on the date of the response to see the response in
At the moment this is primarily UK-based with a few international
suppliers. If there is interest, the list may be expanded later to
include high-street retailers. Please let us know if there is a major
supplier you feel we should add to the list.
Retailers -- have we misrepresented you? If so, please
E-mail us at this address.
Customers -- does your experience with one of the above
retailers disagree with what the retailer has told us? If so, please
let us know. Has your favourite
supplier failed to respond to us? Write and ask them to make their
position clear on this issue. Also, please tell us if there is an
online retailer you think we should add to our list.
Some record companies appear to think that the solution to the
requirement of PC users to play their CDs is simply to bundle a player
app and a bunch of encrypted low quality MP3 files with the disc.
This is not in any way an acceptable solution. The whole point of
buying a CD is to get CD-quality audio -- not MP3-quality audio. In
addition, these discs are designed to be incompatible with all the
standard PC and Mac playback software, which means that it is not
possible to apply the user's chosen EQ settings or audio enhancements
or whatever. If a customer buys a CD, they expect to get CD-quality
audio (44.1kHz 16-bit stereo) and full compatibility with all the CD
playback devices that they have purchased, not some dodgy incompatible
disc containing substandard audio like this.