This is one customer's exchange with PLAY.com, checking to see whether
particular titles he was ordering from PLAY.com were corrupt or not.
PLAY.com seemed happy to help in this case, which is good news
(although, as ever, they don't display this information on their
site).

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Original message:

  Please advise me whether the following CD is a copy protected disc 
  or not. These discs will not play in all my CD players: 
  a.. Duran Duran - Duran Duran (EU version) link--
  http://www.playserver4.com/play247.asp?page=title&r=CD&title=121602 
  Many thanks. 

  XXXXXX.

I also asked them about the Enigma CDs and they replied: 

  Hi there 

  Thank you for your email. 

  We have forwarded your stock enquiries to our suppliers and are 
  currently awaiting a reply. 

  We will notify you as soon as we receive any further information. 

  Please accept our apologies for the delay in shipping your order. 

  Kind regards 

  Play 

then: 

  Hi there 

  Thank you for your email 

  We can confirm that the following titles are copy-protected: 

  Duran Duran -- Duran Duran (EU) 
  Enigma -- Voyageur (EU) 
  Enigma -- Voyageur 

  If you are unable to play them you are welcome to return them for 
  a refund - please check our returns procedure below: 

  Please return the order to us at the address below. (UK customers
  please use Recorded Delivery)

  For Play.com DVD's (Region 2), CD's and games return to: 

  Play.com Returns 
  PO Box 192 
  Jersey 
  JE4 8RP 
  United Kingdom 

  For Play USA DVD's (Region 1) CD's and games return to: 

  European customers                     American customers 

  Playusa.com Returns                    Playusa.com Returns 
  Unit D, Returns                        1963 Jasper Street, Unit J Returns 
  Northumberland Close                   Aurora, CO 
  Stanwell, Middlesex                    80011, USA 
  TW19 7LN 


  Please include the original invoice and a cover note explaining the
  return, indicating whether you require a refund or replacement.

  We will then process your request. 


  Please accept our apologies for any inconvenience caused to you in
  this matter.

  Kind regards 

  Play 
 
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