I was a little disappointed that you have not contacted us with regard to your e-tailer servey. If you could send me a copy of the email I would be happy to response. In brief we are having problems with copy protected CDs which customers are returning to us - in such cases we are happy to refund the customer their costs (we have a freepost address for returns). Where we do find out about copy protected CDs we try to ensure we note this on our site. If you have any further questions please don't hesitate to contact me. Best Regards Paul Donovan 101cd.com